Editor,

I would like to express my frustration and disappointment in the Utah Museum of Fine Arts and the Monet to Picasso exhibit. A week ago, I went to the museum to purchase tickets for my mother and I.
September 17, we arrived at the museum at 5:30 p.m., the earliest we could. Our tickets were for the 4:30 to 7:00 p.m. time slot. What we found upon arrival was a line in the lobby of the museum that took 45 minutes to navigate through. Once we arrived at the head of the lobby line, we were informed there was yet another line that we would be standing in for another hour in order to get our bags checked by security, and then we’d wait even longer until a group had exited the exhibit before more people would be allowed in. At this point my mother lost her patience and demanded a refund.
By my time estimation, if we’d continued to be corralled like cattle, we would have been lucky to see the artwork for 45 minutes or less. If the museum had given an expected time estimation, I would have planned differently or wouldn’t have bought tickets at all. The two Brigham Young University exhibitions I’ve attended the past few years were highly publicized and very well attended, but never had hour-long lines. Maybe the UMFA could learn a few things from the BYU Museum of Art.

Amanda Kirk
Executive Secretary
College of Social Work