Editor:

After reading Anne Roper’s column (“U employees need a lesson in hospitality,” Oct. 3) a couple of times, it appears she was not only upset with Centennial Management Group, but with U ticket takers as well.

Perhaps she doesn’t understand that there is a valid reason for the search (alcohol, outside food, etc.) and each ticket should be checked before the patron is allowed into the stadium. Would she feel differently if someone next to her became intoxicated and out of control, or worse, had a weapon or if someone without a verified ticket ended up in her seat?

How is it that CMG is involved with concessions? She’s not even aware that we are our own staff at the E Center. I would think a phone call would have been appropriate to vent her frustrations, but this article?

Courtesy is a two-way street. I think most of us at CMG have had an experience with a difficult patron at one time or another, and I have seen those situations handled with tact.

We are dedicated to providing service and security to the patrons at the events that we work.

Charolet Dumas,
Guest Service Representative
Centennial Management Group