Trauma Registrar named for national committee

Jill Larsen, University Hospital trauma registrar, was named one of the five members of the National Specialty Advisory Board for Emergency Medicine.

Larsen was one of the first registrars in the United States to certify as an advanced coding specialist in emergency medicine.

She will now help create and proctor study guides and exams for certification in advanced coding in emergency medicine.

UUHP staff exceeds expectations

University of Utah Health Plan faculty improved phone customer satisfaction ratings by 15 percent in the National Consumer Assessment of Health Plan Survey last year.

It exceeded its “World Class U’ service goal of 10 percent, which it set last year.

UUHP now has the highest consumer ratings for phone customer service among Medicaid health plans and is also ranked higher than most commercial plans.

BMT has high patient satisfaction

University Health Care’s Blood and Marrow Transplant team has had patient satisfaction scores at or above the 19th percentile since July, including a 98 percent satisfaction rating in November.

Patricia Barker is the manager of the Blood and Marrow Transplant team and credits their success to the hard work of staff members.